FAQs

**FAQs – Frequently Asked Questions**

**Q: How long does shipping take?**  
A: Most orders are processed within 1–3 business days. Shipping typically takes **7–15 business days**, depending on your location and the product.

**Q: Do you offer express shipping?**  
A: At the moment, we only offer standard tracked shipping. We're working to add more options soon.

**Q: Where are your products shipped from?**  
A: We work with multiple trusted fulfillment partners globally. Your order may be shipped from a warehouse in the US or abroad, depending on the item.

**Q: How do I track my order?**  
A: You’ll receive a shipping confirmation email with a tracking link once your order is shipped.

**Q: What if I received a damaged or wrong item?**  
A: Please contact us at **support@eliosunhome.com** within 3 days of delivery. Include photos and your order number, and we’ll resolve it promptly.

**Q: Can I cancel or change my order?**  
A: Orders are processed quickly, but we’ll do our best to help. Please contact us within **12 hours** of placing your order.

**Q: Do you accept returns?**  
A: Yes, we accept returns within 14 days. See our [Refund Policy](https://eliosunhome.com/pages/refund-policy) for full details.

**Q: What payment methods do you accept?**  
A: We accept all major credit cards and secure payments through Shopify Payments.

Still have questions?  
📧 Reach out anytime at **support@eliosunhome.com**